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    • Vivid Racing rips off a guy and why you shouldn't do business with them

      Here is the scenario. You work overseas and have a Porsche 996 Turbo. You see a classified ad go up from Vivid Racing for a 4.0 liter stroker short block advertised with a new crank, new pistons, new rings, new Darton sleeves, new gaskets, etc.


      Quote Originally Posted by Vivid Racing
      This is super cheap for a full stroker kit, short block, sleeves, oil pump. Everything is new, just needs to be assembled and installed!

      We have instock this complete Porsche 996 Turbo Short Block with a 4.0L stroker kit for sale. We were building the engine for a client but they ran out of money. The short block is in perfect condition. We have already assembled the crank and rods as well as sealed the case. The sleeves, pistons and rings have not yet been installed. All parts are brand new.

      This sale includes the motor as pictured, new crank, rods, pistons, rings, Darton Sleeves, modified oil pump for larger crank, new case gaskets, and bolts.
      Sounds good right? Especially considering the advertised $10k price is less than doing this all yourself and assembling all the parts and having the block sleeved.

      So what is the problem? The customer did not get what was advertised:

      Quote Originally Posted by e8_pack
      Dont buy anything from Vivid for your Porsche.

      i bought a block from them on here, advertised with new parts. 4.0L stroker kit, liners, pistons, new casings etc.

      They also offered me some Inconel head studs to go with them, great i thought, we use inconel at work and it is a stronger material. We also agreed that they would assemble the pistons and liners and screw down some temporary packing to hold it all together - i paid for the workshop hours to have this done.

      When i received the engine (months later, they were late). Nothing has been assembled other than the new studs.

      I found the liners were also rusty - ok, not the end of the world and it will clean off - but they rusted very very specifically. Only 2 liners were rusty, which i am told is typical of used liners where the water enters the cylinder jacket. i informed Vivid right away and the denied it - but ok, it can be cleaned off, i will continue.

      I got some cash back for the work that hadn't been done but they charged me for the fitting of the studs - bit cheeky i thought but never mind.

      So i used the cash to buy a clutch with specific instructions to make sure the plate was sprung - it arrived solid. At this point i'm still building up parts for my build. Another strike.

      I work offshore so only spend a short while at home, so months pass between access to my garage and parts.

      I come to gap the rings and notice the liners have dinks and marks in the top flange - where the gasket seals. I realsie this is a big problem so i check the pics they sent when i was buying the parts - the marks can be clearly seen.

      No one can machine these cylinders and they are also bored to match the pistons at 102mm. i ask Vivid to replace them - they go back to Darton.

      Darton say deck the block, vivid advise me this. i go back to Darton to tell thm this is a turbo, it is not possible, he asks me if i bought these from Vivid which i did, he then says the last time Vivid bought liners was 2 years ago and they were drop shipped to a customer - they were also incorrectly stored outside of the wax paper, so they are not new parts.
      Basically, what was advertised as new and in great condition simply was not true. Not to mention the scuffed and rusted liners with marks in the flange which he asks Vivid to replace. Vivid says Darton is responsible and Darton says they sold this to Vivid over 2 years ago and who knows what happened since then. Darton is right in this instance, they can not be expected to replace parts Vivid messed with or did not store properly.

      The solution here is very simple. Vivid should replace the parts, right? Well, they didn't.

      Quote Originally Posted by Vivid Racing
      Sorry I'm not disputing the fact that the sleeves had marks when they arrived. I'm saying that is how we got them from Darton. I talked to them and since they were purchased 18 months ago they won't exchange them.

      I can sell more at cost but that is the best I can do. Again you saw the marks from the start. Not sure why it was an issue much later.

      R
      Vivid Racing
      P: 480.966.3040

      "To Exceed our customers expectations through continuous improvement and customer satisfaction"
      Rather than replacing the damaged sleeves Vivid is willing to sell more at cost since Darton won't be suckered into paying for Vivid's mistakes and should not be expected to.

      Vivid knew they were selling something that was not brand new and perfect as advertised and they just wanted to pass this onto a sucker who would have to shell out more out of pocket to get it working. That line about exceeding customer expectations and satisfactions is just a load of horse shit or a sick joke.

      This is honestly nothing new with Vivid. They will exaggerate or misrepresent things to make sales. We have seen it before such as when they claimed 407 wheel horsepower from a BMW S65 V8 with their tune on a Mustang dyno which is impossible unless one messes with the correction factor which they clearly did to exaggerate the capability of the tune they were selling.

      Vivid is all about making money and they do not seem to care how they get it. They basically just ship a lot of parts to a lot of people. It's why they acquired the HPF (Horsepower Freaks) name to simply utilize another brand to ship more and more parts from their warehouse.

      The bottom line is they don't give a crap about their customers and won't do the right thing if it means money out of their pockets. Think this is an isolated incident? Read this 60 page thread on Vivid's business practices which goes from praise to horror stories in a hurry: http://forums.nasioc.com/forums/showthread.php?t=337726

      Vivid was banned from NASIOC for being such sacks of **** - the only vendor to ever be banned. Why do people keep going to them?
      Why do people keep going to them? Caveat Emptor.

      Quote Originally Posted by Darton
      You would need to contact Vivid about having them replaced. The last time they purchased those was 2 years ago and they were drop shipped to a customer. They may have been returned to them so there is no telling what happened between then to now. They may have been removed from the package and the lubricant to keep them clean was removed. They may have also been dropped somewhere within that time.

      We could offer you a discount for some replacements but we would not replace them at no charge.





      This article was originally published in forum thread: Vivid Racing rips off a guy and why you shouldn't do business with them started by Sticky View original post
      Comments 36 Comments
      1. tidalk's Avatar
        tidalk -
        That really sucks. I had my fair share of small businesses ripping me off for parts. I had to learn the hard way.. if the price is too good to be true, walk away.

        I also had a run in with Vivid Racing recently. Ended up getting my money back a month later after threatening them with a suit. I think it helps I'm an attorney ;-) I totally feel for this guy, although he might be able to get his money back... nothing will compensate the stress and agony he probably went through..
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by tidalk Click here to enlarge
        I also had a run in with Vivid Racing recently. Ended up getting my money back a month later after threatening them with a suit. I think it helps I'm an attorney
        What was the issue and why didn't they give a refund before that?
      1. Zeee_Q's Avatar
        Zeee_Q -
        Not surprised one bit, there was also the incident where they were caught selling parts to customers for cheaper than what they were charging their vendors. The vendors obviously were furious that their supplier was trying to undercut them and deviate from the agreed upon price.
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by Zeee_Q Click here to enlarge
        Not surprised one bit, there was also the incident where they were caught selling parts to customers for cheaper than what they were charging their vendors. The vendors obviously were furious that their supplier was trying to undercut them and deviate from the agreed upon price.
        That's just shady $#@!! I'm surprised they didn't lose any vendors.

        Where did you hear that?
      1. Stevenh's Avatar
        Stevenh -
        Vivid has been an f'ing joke of a retailer for years. Expect anything more from them and you're going to get screwed.
      1. tidalk's Avatar
        tidalk -
        Click here to enlarge Originally Posted by Sticky Click here to enlarge
        What was the issue and why didn't they give a refund before that?
        I've seen the likes of them in other forms before... Some businesses will take orders.. collect money.. and basically go ghost and set up a new d.b.a... In fear of that.. I stepped in a month later.

        They gave the typical run around.. "we are back ordered" "we need confirmation from the warehouse"... all essentially bulls&!t.
      1. Zeee_Q's Avatar
        Zeee_Q -
        Click here to enlarge Originally Posted by Sticky Click here to enlarge
        That's just shady $#@!! I'm surprised they didn't lose any vendors.

        Where did you hear that?
        It was a few years back on MB World some member was saying how Vivid was undercutting their own vendors, which as you can imagine, upset a few of the vendors working with Vivid.
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by tidalk Click here to enlarge
        I've seen the likes of them in other forms before... Some businesses will take orders.. collect money.. and basically go ghost and set up a new d.b.a... In fear of that.. I stepped in a month later.

        They gave the typical run around.. "we are back ordered" "we need confirmation from the warehouse"... all essentially bulls&!t.
        I see. What was the part though?
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by Zeee_Q Click here to enlarge
        It was a few years back on MB World some member was saying how Vivid was undercutting their own vendors, which as you can imagine, upset a few of the vendors working with Vivid.
        Honestly, it's the same thing now at Vivid for over a decade.

        I guess stuff like this doesn't matter to them as it doesn't even dent the bottom line. They essentially dump a built motor on some guy and continue shipping parts like nothing happened.

        If they are even willing to undercut their own dealers then they just do not give a $#@! about anything other than making money however they can. It won't stop until everyone stops doing business with them.
      1. Aces's Avatar
        Aces -
        Since Vivid is local to me I see a lot of stickers on windows at local meets. Kinda just lets me know those guys don't really know much.
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by Aces Click here to enlarge
        Kinda just lets me know those guys don't really know much.
        How I feel when I see a car with a Dinan badge. Or an e$%post sticker.
      1. bigdnno98's Avatar
        bigdnno98 -
        Lots of stories about Vivid ripping people off. They're a joke.
      1. Stevenh's Avatar
        Stevenh -
        Click here to enlarge Originally Posted by bigdnno98 Click here to enlarge
        Lots of stories about Vivid ripping people off. They're a joke.
        Its shocking that con-artists and thieves are so prevalent in this scene. I'd say this site should start a database of reputable tuners and shops, but it would probably end up with about 5 businesses listed when all is said and done.
      1. BigM62's Avatar
        BigM62 -
        Another sad story about greedy business practices. I know first hand with my old set-up. It is good this forum allows it's members to share their experiences.
      1. tidalk's Avatar
        tidalk -
        Click here to enlarge Originally Posted by Sticky Click here to enlarge
        I see. What was the part though?
        KW variant 3 coilovers with EDC delete..
      1. MR747's Avatar
        MR747 -
        Where is @BLKROKT
      1. JonJT's Avatar
        JonJT -
        Why can't you deck a turbo block?
      1. BLKROKT's Avatar
        BLKROKT -
        Click here to enlarge Originally Posted by MR747 Click here to enlarge
        Where is @BLKROKT
        FCUK those Vivid scumbags. Fcking shadiest assfcks around. These guys had the nerve back in 2008 to steal a dual-snorkle airbox design I had created and posted on another 996TT forum and commercialize it. That, in and of itself, isn't so bad - whatever, I posted on a public forum and they went and made it nice. Fine, whatever, But these fcking cnuts then had the nerve to use MY pictures of MY design on their website and forum in their sales literature without asking me.

        Fcuk those guys. I slam them and their shady-ass business practices every chance I get. And if Dan Mermelmansheister$#@! is reading this, go get fcked.
      1. BLKROKT's Avatar
        BLKROKT -
        And besides that, their product sucks. Agency Power bullsht is cheap and shoddy, no thought goes into their service, product or workmanship. They just want to spam the sheit out of the forums and annoy the hell out of everyone with their know-nothing stupid staff who wouldn't know anything about a performance car if one smashed their stupid faces in. I went through 2 sets of their sheit intercooler hoses before I woke up and went to a real manufacturer and had some custom made to my spec. Maybe it's because I was living in the UK, and they think they can fcuk with people there, I don't know.
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by BLKROKT Click here to enlarge
        That, in and of itself, isn't so bad - whatever, I posted on a public forum and they went and made it nice. Fine, whatever, But these fcking cnuts then had the nerve to use MY pictures of MY design on their website and forum in their sales literature without asking me.
        This would make my blood boil.

        They take your stuff, monetize it, fine. If they didn't some asshat in China would have anyway.

        But then using your photos to market on top of it? What dirtbags.

        On this alone I won't do business with them never mind the other horror stories.